Welcome to
KC Dialysis Centre

Terms & Conditions

Acceptance of Terms and Conditions

By using the KC Dialysis Centre site (the “site”) and service (our “services”) or by placing a booking with the KC Dialysis Centre (by any of our accepted methods), you (“you” or the “user”) hereby agree to any and all of the terms and conditions, individually and in whole, stated below by “KC Dialysis Centre”. Should you not agree to any or all of these terms and conditions (“terms of use” and / or “agreement”), please stop using this site/ service. If you agree to these terms and conditions, please continue to use the site/service.

Patient Requirements:

  • All patients must be referred by their host hospital or the dialysis unit where they normally dialyse. We cannot accept patients without a referral. The referral form can be either the host unit own form or our standard application form.
  • All patients must be on dialysis for at least a period of six months before dialysing with us. In special circumstances, we will dialyse a patient provided the referring consultant is happy for the patient to go away on holiday and provides written consent.
  • All patients need to have a recent blood test done (no earlier than 6 weeks before their first treatment session with us). For Hepatitis B, prior to dialysing with us, this result needs to be negative. We do not accept patients who are Hepatitis B positive.
  • All patients need to have swabs taken from the following sites, nose, throat and axilla for MRSA prior to dialysing with us and these results need to be negative. We do not accept patients who are positive.
  • If Erythropoetin, iron or any other medication need to be given by us, a signed prescription by a doctor is required. Patients are required to bring their own medications. We do not supply medications to individual patients.
  • We do not accept patients under the age of 18.


  • Bookings can be cancelled 30 days or more before the treatment was due to start without any charges to the patient or their host hospital. If a patient has to cancel his/her booking within 30 days of their treatment dates, no charges will occur if a signed doctor’s note is provided for reasonable circumstances (i.e. due to ill-health, admission to hospital, transplant operation or other unforeseen circumstances etc). If a doctor’s note is not provided for cancellations within 30 days of the treatment date, a charge at the cost of 1session will occur to cover administration costs and loss of earnings. This cost must be met by either the host hospital, Primary Care Trust, NHS local commissioning team or patient (if not met by the NHS). All cancellations within a 48hr period will be chargeable at the price of 1 session.
  • If a patient has already commenced their dialysis treatment with us and then decides to cancel the rest of the sessions, we reserve the right to claim the full charges for all the sessions the patient initially booked for.
  • If for some reason the patient cannot be dialysed and has to be sent back to the host hospital, no charges will be made to the host hospital or Primary Care Trust for the rest of the treatment sessions not provided.
  • All invoices have to be settled within thirty days from date of invoicing. Any delay beyond this period may result in further debt recovery and interest will be charged daily at 2% above bank base rate. This applies to patients in the United Kingdom only.

Arrangement for funding:

It is the responsibility of the Holiday Co-ordinator or the person arranging holiday dialysis for their patients to seek confirmation of funding from their Hospital Trust and/or whether they fall under the NHS England payment scheme. A purchase order number may be required.

If your unit does not fall under NHS England, It is advisable for holiday co-ordinators to find out whether their Hospital Trust will fund the full amount. If not, the patient will have to meet the cost. We do not accept E111 forms and patients outside the United Kingdom need to make their own arrangements to fund their treatment.We do not accept credit cards.

Patients outside the United Kingdom need to settle their account before treatment commences. Payment can be made directly into our bank account. You will be issued a receipt so that you can claim your money back from your insurance or your host hospital.

Online bookings and website use

Disclaimer of Warranty:



We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control (‘Force Majeure’), which, without limitation, include:

  • Strikes, lock-outs or other industrial action
  • Shortages of labour, fuel, power, raw materials
  • Late, defective performance or non-performance by suppliers
  • Private or public telecommunication, computer network failures or breakdown of equipment
  • Acts, decrees, legislation, regulations or restrictions of any government
  • – Other causes, beyond our reasonable control.
Modifications to terms:

KC Dialysis Centre may change these Terms from time to time. Please review these Terms periodically for any updates or changes. Your continued use of the site/ service following the posting of any updates or changes to these Terms constitutes your acceptance of such changes. If you object to any provision of these Terms or any subsequent modifications to these Terms, your only recourse is to immediately terminate use of the site/service.


KC Dialysis Centre may terminate these Terms of Use at any time. Without limiting the foregoing, KC Dialysis Centre shall have the right to immediately terminate or suspend any of your passwords or online accounts in the event KC Dialysis Centre considers, in its sole discretion, any of your conduct to be unacceptable, or in the event you breach this Agreement. Notwithstanding the above, these Terms of Use will survive termination of this Agreement.


All notices given by you to us must be given to us at 35 Southwood Avenue Bournemouth Dorset England BH6 3QB or by using admin@kcdialysiscentre.com.

Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in thepost and, in the case of an email; such email was sent to the specified email address of the addressee.


Our service is controlled and operated in the United Kingdom.

Every purchase you make shall be deemed performed in England and Wales.

The Conditions and any Contract brought into being as a result of usage of our will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Additional Disclosures:

No waiver by either you or KC Dialysis Centre of any breach or default or failure to exercise any right allowed under this Agreement is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under our Agreement. The section headings used herein are for convenience only and shall be of no legal force or effect. If any provision of our Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement, and the remaining portions of our Agreement shall continue in full force and effect.

The provisions of these Terms of Use apply equally to and are for the benefit of KC Dialysis Centre, its subsidiaries, affiliates, Merchants and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

KC Dialysis Centre is located at 35 Southwood Ave, Bournemouth, Dorest, UK BH6 3QB

Our Location

KC Dialysis Centre, 35 Southwood Avenue, Southbourne, Bournemouth, Dorset, BH6 3QB

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Success Stories

Maureen & Michael B

Thank you for the lovely week we had in the apartment and also the dialysis. The staff were so caring ...

Thank you for the lovely week we had in the apartment and also the dialysis. The staff were so caring.

We shall certainly think about coming down again.

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Barbara D

Many thanks for your service last week, please express my thanks to all of the staff. Hope to ...

Many thanks for your service last week, please express my thanks to all of the staff. Hope to see you again when we book a trip to Bournemouth. You made my first holiday since starting Dialysis a great success.

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Paul C

I was there Jan 4 @ 8 am. The staff were very friendly, polite and the atmosphere was very warm and ...

I was there Jan 4 @ 8 am. The staff were very friendly, polite and the atmosphere was very warm and welcoming. Made a great difference to my 5 day break in Bournemouth. Well done everyone.

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Michael R

I have just returned from a Holiday visit to KC dialysis in the newly fitted facility which is first class ...

I have just returned from a Holiday visit to KC dialysis in the newly fitted facility which is first class. As a long term user of Chris and Geraldine`s family run Dialysis centre I can honestly say that you will not find a more professional and friendly team anywhere. I have received holiday dialysis all over Europe and I keep returning to KC where the team’s experience and professionalism is a shining example. Whether like me your an old hand or this is your first time holiday dialysis, Chris and Geraldine as nurses will do everything possible to ensure you have a good holiday and your dialysis will be comfortably managed in friendly surroundings.

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Nicola F

Booking via email was easy, Raj was happy to answer any queries and sent all the paperwork for my unit to complete ...

I recently had a week’s holiday in Bournemouth and had my dialysis treatment here.

Booking via email was easy, Raj was happy to answer any queries and sent all the paperwork for my unit to complete.

The centre itself is near the beach and easy to find. The machines are all Fresenius; I just supplied my own Heparin etc.Everywhere was spotlessly clean and to the high standard you would expect.

A family run unit; the staff were all lovely and highly professional. I had no worries whatsoever about my care whilst on dialysis and was even offered coffee and toast!

I would definitely go back and have no hesitation in recommending KC Dialysis Centre for worry- free treatment during your holiday.

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